The Network Operations Analyst Consultant will be responsible for troubleshooting and diagnosing LAN/WAN software and hardware devices such as switches, routers, wireless, security and circuit connectivity in order to minimize technology services downtime.
Key Responsibilities
- Functions include but are not limited to the following:
- Respond to and resolve network L1/L2 support requests for the end users.
- Perform hardware and software system configuration, maintenance, upgrades and troubleshooting of network devices.
- Resolving network issues with advance troubleshooting and coordination with onsite support teams and vendors.
- Processing Network Change Management requests as per established change management policy.
- Strong knowledge and experience troubleshooting LAN/WAN networking, routing and interconnectivity issues such as EIGRP, OSPF, BGP and common topologies.
- Knowledge and experience with technology infrastructure monitoring and management tools such as Solarwinds suite.
- Assist with the remediation of vulnerability scan report issues.
- Assist in creating and maintaining network diagrams and documentation to make sure they are current.
- Perform network configuration modification and provide update to systems accordingly.
- Collaborate with teams to resolve all network related issues.
- Maintain quality service by establishing and enforcing organization standards.
- Experience with Cisco wireless controller and access points.
- Proactively identifying and assist with developing solutions/resolutions to improve overall processes.
- Incident management covering and identifying actionable incidents using monitoring system.
Requirements
- Bachelor Degree preferably in an IT related field
- Minimum 3 years IT experience providing network support, preferably in the financial services industry.
- Ability to learn quickly and adapt to new technologies and processes.
- Certifications CCNA, CCNP, Net+ or VOIP certs.
- Ability to work independently and execute projects with minimal direction; escalating issues as appropriate.
- Excellent organization skills and ability to meet deadlines.
- Customer service and team oriented.
- Detail oriented; follow established policies and procedures.
- Strong written and verbal communication skills.
- Available to work various shifts between 7am – 7pm, including weekends.
- Be available to travel to alternate business sites as needed.
Desired Skills
- Experience managing security devices such as Cisco ASA, Aruba ClearPass, Symantec BlueCoat Proxy, and Checkpoint.
- Experience with Cisco IP Phone system and BT Trading Turrets.
- Experience with OpsGenie alert management and JIRA ServiceDesk/ Confluence
- TCP/IP, DNS, DHCP, WAN, LAN, VoIP, WLAN, SNMP
- Microsoft Windows Server 2012, 2016